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Video instructions and help with filling out and completing Are Form 8815 Transaction

Instructions and Help about Are Form 8815 Transaction

Charges on your debit or credit card you don't recognize here are the steps you can take to investigate an unauthorized transaction first it's a good idea to lock your card via the com bank app or in your netbank account settings for peace of mind while you look into the charge if you don't recognize the business name tap on business name confusing in the combat cap or search the internet in netbank this could help identify who charged you you can also search online via the australian business register abn lookup at abr.business.gov.au if you're a joint account holder it's worth checking if the other account holder has authorized the charge to your account need more support message us in the comm bank app to raise a dispute and we'll help investigate the charge if you didn't authorize the charge we will start the dispute process by cancelling your card and reissuing a new one your new card will be with you in seven to ten business days debit card holders can still access funds using cardless cash at our atms or your digital wallet like apple pay or android pay we'll aim to resolve your dispute as quickly as possible usually within seven to ten business days if successful the refund will be credited to your account shortly after the dispute is resolved once your new card arrives it's important to activate it in the commbank app or netbank and reset your pin you'll also need to update any regular payments or direct debits with your new card number for more information message us at commbank.com dot a u forward slash messaging to speak with a specialist or visit our website.